How does this service differ from NRI / CARM Assistance?

With IOR Assistance, we act as the importer. If you want to import into Canada in your own name as a non-resident importer, our NRI / CARM Assistance service is the better fit.

What changes if my product is regulated by the CFIA or Health Canada?

For these products, the shipment must meet the requirements of the relevant agency. We match these requirements to the customs process and, if anything is missing, let you know before shipment.

What information and documents do you need from us?

Your shipping documents, product information and the address where the goods are to be delivered. We check the documents before the customs declaration.

Import Support

IOR Assistance

Fee: $70 / shipment (Starting fee)

In Canada, the importer of record is the party shown as the importer of the goods on the customs declaration and responsible for the duties and taxes. With IOR Assistance, we act as the importer in Canada for your goods. The customs declaration and release are handled by a licensed customs broker; we coordinate the process.

Who Is Obligated?

Exporters that have no company in Canada and no buyer able to appear as the importer.

What We Do

We act as the importer for your goods at Canadian customs.
We check your shipping documents and coordinate the customs declaration and release with the licensed customs broker.
For products regulated by the CFIA or Health Canada, we match the shipment’s requirements to the customs process.
We route the released goods to the delivery address you specify.

What You Receive

Importer of record (IOR) service at Canadian customs
Declaration and release coordinated with the customs broker
Customs process documents

Fill in the application form Ask a question first All Canada services

Canada IOR Application

Shipper, shipment, product, delivery, and document details so we can act as the importer of record (IOR) in Canada for your goods and coordinate customs clearance with the broker.

1 Shipper
2 Shipment
3 Products
4 Delivery
5 Documents
6 Invoice
7 Submit

1. Shipper

The company shipping the goods (the exporter). This company appears as the seller on the customs entry.

Full name *

Email *

Phone *

Exporter's legal name *

Exporter address: street, building no. *

Exporter address: city *

Exporter address: state / province

Exporter address: postal code *

Exporter address: country *

Tax office and tax number *

Does the exporter manufacture the products? *

YesNo, another manufacturer

Your details are used only to prepare your application. An unfinished application is kept in this tab.

Frequently Asked Questions

How can I clear my goods through customs if I have no company or importer in Canada?: With IOR Assistance, we act as the importer at Canadian customs for your goods. The customs declaration and release are handled by a licensed customs broker; we coordinate the process and route the goods to the delivery address you specify.
How does this service differ from NRI / CARM Assistance?: With IOR Assistance, we act as the importer. If you want to import into Canada in your own name as a non-resident importer, our NRI / CARM Assistance service is the better fit.
What changes if my product is regulated by the CFIA or Health Canada?: For these products, the shipment must meet the requirements of the relevant agency. We match these requirements to the customs process and, if anything is missing, let you know before shipment.
What information and documents do you need from us?: Your shipping documents, product information and the address where the goods are to be delivered. We check the documents before the customs declaration.

Sources: CBSA: Importer of record; CBSA: Importing commercial goods into Canada.